000 nam a22 7a 4500
999 _c44861
_d44861
003 OSt
005 20190330122923.0
008 190330b xxu||||| |||| 00| 0 eng d
040 _cIIMT UNIVERSITY
100 _aADRIAN PAYNE
245 _aTHE ESSENCE OF SERVICE MARKETING
260 _aNEW DELHI
_bPRENTICE HALL OF INDIA
_c1993
300 _a253
942 _2ddc
_c09