000 00401nam a2200169Ia 4500
003 OSt
005 20240311135855.0
008 170619s9999 xx 000 0 und d
020 _a9780230634862
040 _cIIMT ENGINEERING COLLEGE
100 _aAnton- J
245 0 _aCustomer Services & the Human Experience
260 _bmacmillan
260 _c2008
546 _aENGLISH
942 _2ddc
_c02
999 _c22741
_d22741